Vending Concepts ships vending machines only to the lower 48 states unless otherwise agreed upon. We will assist buyers if they want to ship abroad, but we will not make such arrangements. All such requests should be directed to our sales team to start the process.
Our vending machines are prepped for shipping, strapped to a pallet (where applicable), wrapped in protective cardboard-like shipping wrap and shrunk wrapped. We put a sign on the machine saying fragile and instructions that say, "truck from this side" to greatly reduce the possibility of shipping damages. With that said, it is the buyer's responsibility to inspect the machines purchased for shipping damages "BEFORE" signing for the freight. If there is any damage to the machines purchased that is visible, it MUST be clearly documented in writing on the paperwork the delivery company requires to be signed and we need a copy sent to us promptly so we can initiate a claim.
Vending Concepts is on your side and will assist in the claim process but again, it is the buyer's full responsibility to document the damages to the machines they purchased. If the buyer signs the documents the buyer is saying the machines were delivered in satisfactory condition without any visible damages. In that case, we will not be able to address a legitimate claim if the buyer signs the shipping companies paperwork without fully documenting visible shipping damages. It will be the buyer's loss in such cases if there is shipping damage and the buyer or the buyer's agent signs the paperwork from the trucking company without fully documenting visible shipping damages.
The standard options for different shipping requirements of vending machines are as follows:
Commercial addresses without a lift gate: (no lift gate needed at a commercial address with a forklift or loading dock) Delivered onto customers loading dock or to a commercial address whereas the buyer unloads the freight with a fork truck
Commercial address with lift gate needed: Curbside delivery to storefront, driveway or shipping and receiving area but the driver will NOT bring freight into the building.
Limited access delivery is curbside delivery and one that the driver will NOT bring the freight into the building or residence but comes with a lift gate to bring the freight to ground level. A limited access location is an area where pickup or delivery is restricted or limited. A helpful way to describe what a carrier will consider a Limited Access or Non-Commercial location is to consider the location from the driver’s perspective. For example, if the driver has to go out of their normal route area, cannot pull up to a loading dock and load or unload within 10-15 minutes, the location will be considered either Limited Access or Non-Commercial and additional fees will apply. This typically means gated areas a driver must check into, commercial establishments not open to the walk-in public, or destinations where an employee is not available to assist with loading or unloading. Below is a list of specific destinations considered Limited Access. Since some locations are at the discretion of the carrier, this is not an all-inclusive list, but instead includes the most common places where additional charges will apply:
- Amusement Park
- Construction Sites
- Golf/Country Club
- Individual/Mini Storage Units
- Military Bases
- Mine Sites
- Nursing Home
Vending Concepts is strategically located in the center of the country in Houston and Fort Worth, Texas. We service the entire country from the heart of the country and as such can offer free shipping on any vending machine in excess of $1,195.00! The free shipping is only to a commercial address with a forklift or loading dock to the lower 48 states. Remote, and limited access areas are subject to additional shipping charges, which must be collected prior to shipment.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payment page.
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Remote access shipments must be quoted and are only where the freight companies charge a great premium because they are far away from normal freight paths and in such cases, the additional charge will vary and can be quoted prior to purchase.
Other shipping options are available as needed and must be quoted on an as-requested basis as prices will always vary depending on many variables, including but not limited to fuel costs and time of year.
- White Glove Services
- Inside Delivery
- Expedited Shipping
- Guaranteed Delivery