Warranty Information
Vending Concepts offers a 30-Day Limited Parts Only Warranty on all machines sold, except for new machines, which will be covered by the manufacturer's warranty. This 30-Day Limited Parts Only Warranty does not cover normal wear and tear, or any damage, failure, or loss caused by improper set-up, assembly, maintenance, storage or misuse, defacement, or vandalism. Vending Concepts 30-Day Limited Parts Only Warranty will be void if the product is ever:
used in a manner other than its intended purpose
modified in any way after shipping from Vending Concepts
Vending Concepts or its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of deposit, loss of location, loss or spoilage of product, replacement costs, or any similar damages.
In addition all vending machines sold by Vending Concepts will include live phone and video call technical support. To use our phone support service the customer must call during regular business hours “while being in front of the machine”. The customer must have their invoice number available and the name by which they purchased the machine to give to our customer service rep and tell us the model of the machine they are seeking support for prior to being connected to our service department. Vending Concepts will only support what we sell. If you didn’t purchase the machine from us we offer paid phone support for most vending machines. Call for details.
Vending Concepts also offers an optional Parts & Labor Extended Warranty through our partnership, for peace of mind and protection of your investment. For current warranty details, please visit our partner's website, https://www.cpscentral.com, or call them directly. For your convenience, you can view the warranty's full terms and conditions below "Detailed Extended Warranty Breakdown"; however, it may not be the most current revision so it is recommended to contact our warranty partner directly to ensure current information.
Some of the benefits of the extended warranty are:
Commercial Equipment – New Products
2 & 4-Year Extended Warranty starting after the OEM’s 1-Year warranty for a possible 5 year total
Covers on-site service
Covers all parts and labor
Does not cover accidental damage/ gross misuse
Low deductible/ service fee to be paid by the customer at time of claim
Transferable
Commercial Equipment – Refurbished Products
2 & 4-Year Date of Purchase Warranty with CPS taking over at:
Day 31 for Labor
Day 31 for Parts
Covers on-site service
Covers all parts and labor
Does not cover accidental damage/ gross misuse
Low deductible/ service fee to be paid by the customer at time of claim
Transferable
Detailed Extended Warranty Breakdown
Consumer Priority Service
Terms and Conditions
Commercial Equipment
The obligor of this PLAN is MHHC Warranty and Service Inc. (MHHC), located at 400 Union ST SE Olympia, WA
98501 (800) 743 -7480. The Administrator of this Plan (Hereinafter “ADMINISTRATOR”), is Consumer Priority Service,
Inc., located at 3101 Emmons Ave Brooklyn NY 11235 (800) 905 - 0443.
Obligations of this plan are guaranteed under a Contractual Liability insurance policy issued by Plateau Casualty Insurance
Company. Should the ADMINISTRATOR fail to pay or provide service on a claim, including claims related to the return
of unearned portion of the premium, within sixty (60) days after proof of loss has been filed, the contract holder is entitled
to make a claim directly against the service contract reimbursement insurance company, Plateau Casualty Insurance
Company, located at 2701 N. Main St. Crossville, TN 38555 (888) 398 - 3632.
ADMINISTRATOR agrees with the purchaser of this Plan (Hereinafter “OWNER”), to service registered products that
experience a mechanical breakdown, due to manufacturer’s defects in materials and workmanship and normal wear and tear
that are the result of normal usage for a period selected by the OWNER subject to a maximum coverage period of five (5)
years after the manufacturer warranty has ended for a grand total of five (5) years coverage. The Plan covers eligible
products purchased as new or refurbished and manufactured for use in the United States and Canada, which at the time of
purchase included a Manufacturer’s original written warranty valid in the United States providing minimum coverage of
thirty (30) days parts and thirty (30) days labor. The Plan begins on the expiry date of the Manufacturer’s Warranty and is
between ADMINISTRATOR and the OWNER. This Plan pays for parts and labor for functional parts. Functional parts are
those component parts that are critical to the performance of the product’s essential function. Nonfunctional parts are those
parts that are not critical, knobs, handles or cosmetic parts. ADMINISTRATOR will repair or replace the unit or any parts
thereof, as required, subject to the terms and conditions of this Plan. ADMINISTRATOR is not obligated to renew your
Plan, however, if renewal coverage is offered, the price quoted will reflect current service costs and the age of the product.
This plan applies exclusively to products located in single-family dwelling, individual condominium units, town houses,
modular homes and in a commercial setting in the United States and Canada.
THIS PLAN (HEREINAFTER “PLAN”) IS A LEGAL CONTRACT BETWEEN YOU AND THE ADMINISTRATOR.
COVERAGE INCLUDES ONLY THOSE ITEMS STATED AS COVERED, EXCLUDING ALL OTHERS. IN
ADDITION TO THE GENERAL CONDITIONS AND EXCLUSIONS STATED BELOW; DEPENDING ON THE
COVERAGE YOU SELECT AND THE ITEMS YOU CHOOSE TO INCLUDE IN THIS PLAN, DIFFERENT TERMS,
CONDITIONS, AND EXCLUSIONS MAY APPLY TO SPECIFIC PRODUCTS. PLEASE READ THIS PLAN
CAREFULLY AND COMPLETELY.
General Conditions:
Along with the wording of original equipment manufacturers’ written warranty, the following terms and conditions will
apply:
a. Plan coverage is provided for authorized products only.
b. Plan coverage for all products begins upon the expiration of the manufacturer’s warranty not to exceed 6 years in
total coverage.
c. If service under the Plan is provided on-site at your location, a person who has reached the legal age (18 years old)
must be present at all times during the service call.
d. ADMINISTRATOR reserves the right to repair or replace the covered product with a comparable feature model of
like kind and quality. ADMINISTRATOR reserves the sole right to determine, according to the terms and
conditions of the Plan, whether a covered item will be repaired or replaced.
e. ADMINISTRATOR is not responsible for matching any feature of an existing item that does not contribute to the
primary function of that item.
f. Product replacement under this Plan will fulfill this agreement for the claimed product only. Once a
replacement/settlement has been released, there shall be no further obligations under this Plan for said claimed
product.
g. If no defect is found (no fault found) or service cannot be approved based on the terms and conditions of this Plan,
OWNER shall be responsible for service costs incurred.
h. In the event that a covered product is damaged by a power surge, coverage under this Plan will apply, excluding
software or data, provided proof that an approved power surge protector was in use at the time of damage and any
additional conditions included herein.
i. Plan coverage is provided for authorized products only and does not cover any accessory such as special connective
cables, mounts or remote controls. This plan does cover the replacement of the power adaptor and battery.
j. Should parts no longer be available for a Covered Product, ADMINISTRATOR, at its sole discretion, shall offer a
replacement option of like kind and function or a monetary settlement equal to the current market value (Hereinafter
“CMV”) of the covered product as determined by the ADMINISTRATOR.
k. In the event of mechanical failure of a refrigeration or freezing appliance covered by the terms and conditions of
this Plan (which causes spoilage of foods), ADMINISTRATOR will refund the amount of the actual loss for up to
30 days prior to the claim date based on presented invoices, up to a maximum of $250.00 during the term of this
Plan.
l. While covered under this Plan, if a product requires covered service on three (3) separate occasions for the same
component and then requires a fourth (4th) repair for the same component, as determined by our authorized service
center, ADMINISTRATOR will replace the product. Authorized service repair receipts from three (3) separate
repair incidents must be sent to and approved by ADMINISTRATOR in order to qualify for replacement.
Registration:
This Plan must be registered properly and completely within 30 days of your Plan purchase date. To register your Plan, visit
www.cpscentral.com and click the “Register” button. If you prefer to register by telephone with a representative, please call
(800) 905-0443. Failure to properly register this plan may restrict your coverage benefits. Deductibles may apply on
commercial equipment upon successful registration, you will receive Terms and Conditions along with any applicable
deductible that may apply with your plan.
Transferability:
This Plan is transferable to a subsequent owner but not for a new or different product. You may transfer this Plan to a new
owner of the covered product(s) by emailing notice of transfer to cs@cpscentral.com or calling (800) 905–0443. You
must provide The ADMINISTRATOR the serial number, proof of purchase of the Plan, the name, address, telephone
number and email address of the new owner. A transfer fee of $25.00 will apply.
Cancellation:
OWNER may cancel this Plan at any time for any reason within thirty (30) days of the original purchase date of the Plan
and receive a full refund. ADMINISTRATOR may cancel this Plan for reasons, including but not limited to, misuse of the
product, unauthorized modifications to the product. In the event of cancellation by ADMINISTRATOR (except for non payment), ADMINISTRATOR will provide the Plan owner with a pro-rata refund. All service related costs incurred during
Plan ownership, shall be fully deducted from the Pro-rated refund amount.
In the event that the service related costs under
Plan ownership exceed the pro-rated refund amount, no refund shall be issued.
To Arrange for Service:
For prompt service call (800) 905-0443. Please have your Plan information available so that our customer service
representative can assist you in scheduling proper authorized service for your covered product.
Service Reimbursements:
You may obtain and submit estimates of repair to ADMINISTRATOR for review and approval. All submitted estimates
must receive prior approval from ADMINISTRATOR before service has been performed in order to qualify for
reimbursement under this Plan. Please call (800) 905-0443 for assistance. Failure to properly follow this procedure may
delay or cause denial of your reimbursement request.
Limit of Liability:
Our obligation under this agreement will be considered fulfilled upon on one of the following events determined solely by
us; product replacement; total repair costs reaching the original purchase price of the covered item(s); or, reimbursement of
the fair market value of the covered product(s).
a. ADMINISTRATOR, OBLIGOR and/or Insurer shall not be held liable for any violations of federal, state and local
laws, regulations or guidelines prior to the beginning of the contract term and will not perform repairs or
replacements that violate any current federal, state and local laws, regulations or guidelines.
b. ADMINISTRATOR, OBLIGOR and/or Insurer shall not be responsible or liable for secondary, incidental, and/or
consequential loss or damage resulting from the malfunction of any covered item, including, but not limited to
loss of income, utility bills, additional living expenses, personal and/or property damage.
c. ADMINISTRATOR, OBLIGOR and/or Insurer is not responsible or liable for any delay in service or failure to
provide service caused by conditions beyond ADMINISTRATOR, OBLIGOR and/or Insurer’s control such as
weather.
Binding Arbitration:
This Agreement will be governed by, and construed in accordance with, the internal laws of the State of New York, without
giving effect to the principles of conflicts of law that would require the application of the laws of any other jurisdiction.
Any
legal action, suit or proceeding arising out of or relating to this Agreement or the transactions contemplated hereby shall
only
be instituted, heard and adjudicated (excluding appeals) only in a state or federal court located in New York, and each party
hereto knowingly, voluntarily and intentionally waives any objection which such party may now or hereafter have to the
laying
of the venue of any such action, suit or proceeding, and irrevocably submits to the exclusive personal jurisdiction of any
such
court in any such action, suit or proceeding. Service of process in connection with any such action, suit or proceeding may
be
served on each party hereto anywhere in the world by the same methods as are specified for the giving of notices under this
Agreement.
General Exclusions:
d. All claims placed within 1 year from the date of purchase of your plan will be excluded from coverage.
e. This Plan does not cover failure as a result of: misuse, abuse, user induced damage, rust or corrosion, mistreatment,
including but not limited to, removal of parts and damage by people, pests, or pets, spilled liquids (except for mobile
electronics) or foreign objects found inside the equipment; repair of damage or food loss caused by accident, theft,
fire, flood, external causes such as, but not limited to, blown fuses, inadequate electrical power, water and gas lines
beyond the equipment, plugged drains, or any use of the product not authorized by the manufacturer.
f. This Plan does not cover deterioration of the appearance of the product, any cosmetic part or finish defects such as
paint, porcelain, glass or plastic, dents, scratches, chips, breakage, loss, rust or peeling.
g. Any damage resulting from unauthorized replacement parts, improper service or modifications made to the covered
product(s) including firmware or software.
h. Loss occurring during the manufacturer’s warranty period and any loss due to failure to follow the manufacturer’s
recommended maintenance, specifications or operating instructions during the term of this Plan.
i. Any loss resulting from collision with another object or any damage while the product is in transit is excluded.
j. Any costs and damage related to installation and/or reinstallation of products are not covered under this Plan.
k. Any loss resulting from manufacturer’s recall or rework, regardless of the manufacturer’s ability to pay for such
repairs, is excluded.
l. Repair, replacement, installation, or modification of any component or part thereof, that has been, or is, determined
to be defective by the Consumer Product Safety Commission or for which a manufacturer has issued, or issues, a
warning, recall, or determination of defect.
m. System or appliance upgrades, or repairs or replacements required:
• when the malfunction is due to missing components, parts, or equipment;
• when the malfunction is due to lack of capacity in the appliance; or
• to comply with any federal, state, or local laws, regulations or ordinances, utility regulations, or building
or zoning code requirements, except as otherwise specified in this contract.
Appeal Protocol:
If at any time a dispute arises between OWNER and ADMINISTRATOR on claim adjudication, OWNER has full rights
under this policy to file an appeal through ADMINISTRATOR by emailing appeals@cpscentral.com and requesting an
appeal form. ADMINISTRATOR will review and respond to all appeals within 48 business hours. ADMINISTRATOR
will make reasonable efforts to resolve appeals amicably within the confines of the terms and conditions stated herein.
Commercial Equipment Exclusions:
a. Routine maintenance (you are responsible for providing maintenance and cleaning of covered items as specified
by the manufacturer)
b. Flues, venting, chimneys, and exhaust lines
b. Repair or remediation of cosmetic defects
c. Consumer and or user replaceable parts
d. Door or door track assemblies
e. Removable accessories (such as filters, air filter, etc.)
Insurance:
The Administrator of this Plan, Consumer Priority Service, Inc., located at 3101 Emmons Ave Brooklyn NY 11235 (800)
905 - 0443.
Obligations of this plan are guaranteed under a service contract reimbursement insurance policy issued by Plateau Casualty
Insurance Company. Should the ADMINISTRATOR fail to pay or provide service on a claim, including claims related to
the return of unearned portion of the premium, within sixty (60) days after proof of loss has been filed, the contract holder
is entitled to make a claim directly against the service contract reimbursement insurance company, Plateau Casualty
Insurance Company, located at 2701 N. Main St. Crossville, TN 38555 (888) 398 - 3632. The obligor of this PLAN is
MHHC Warranty and Service Inc. (MHHC), located at 400 Union ST SE Olympia, WA 98501 (800) 743 -7480.
State Specific Information:
Alabama only: In the event that we cancel this Plan for any reason, except nonpayment of the Plan purchase price or a
material misrepresentation by You, We shall provide you with written notice of such cancellation at least five days prior to
the effective date of the same.
Arizona only: Claims paid or the cost of repairs performed shall not be deducted from any refund owed upon cancellation
of this Plan. We will not cancel or void this Plan due to pre-existing conditions, prior use or unlawful acts relating to the
product or misrepresentation by us or our subcontractors. Neither We, Our assignees, nor our subcontractors will cancel or
void coverage under this Plan due to our failure to provide correct information or our failure to perform the services or
repairs provided in a timely, competent and workmanlike manner.
California only: This service contract can be cancelled by the contract holder for any reason. If you decide to cancel this
service contract, and a cancellation notice is received by the Administrator with thirty (30) days for a home appliance or a
home electronic, or within sixty (60) days for all other products, of the date you received the service contract, and no claims
have been made against the service contract, you will be refunded the full service contract price. If you cancel your service
contract after thirty (30) days for a home appliance or home electronic, or after sixty (60) days for all other products, from
the date you received this service contract, you shall receive a pro-rata refund of any amount of the service contract price,
less any claims paid, less an administrative fee of ten percent (10%) of the service contract price or $25, whichever is less,
unless otherwise precluded by law.
Connecticut only: The expiration date of this Plan shall automatically be extended by the duration that the Covered Product
is in our custody while being repaired. You may pursue arbitration to settle disputes between you and us. You may mail
your complaint to: State of Connecticut, Insurance Department, P.O. Box 816 Hartford, Connecticut 06142-0816, Attention:
Consumer Affairs. The written complaint must describe the dispute, identify the price of the product and cost of repair, and
include a copy of this Plan.
Georgia only: This contract will be interpreted and enforced according to the laws of the State of Georgia. Cancellation
shall comply with Section 33-24-44 of the Code of Georgia. Notice of such cancellation will be in writing and given at least
30 days prior to cancellation. Refunds will be based on the excess of the consideration paid for this Plan above the customary
short rate for the expired term of the Plan. Claims paid shall not be deducted from any refund owed. Any refund owed and
not paid as required is subject to a penalty equal to 25% of the refund owed and interest of 18% per year until paid; however,
such penalty shall not exceed 50% of the amount of the refund.
Hawaii only: In the event we cancel this Plan, We shall provide five (5) days prior notice of such cancellation which notice
shall include the effective date of cancellation. If a refund is not paid by us within forty-five (45) days after your return of
the Contract to Us, We will pay you a penalty of ten percent (10%) of the purchase price for each thirty (30) day period the
refund remains unpaid.
Indiana only: Proof of payment for this Plan constitutes proof of payment to the insurer identified herein for the
reimbursement insurance coverage specified.
Michigan only: If performance under this Plan is interrupted because of a strike or work stoppage at our place of business,
the effective period of this Plan shall be extended for the duration of such strike or work stoppage.
Nevada only: The obligor in Nevada is MHHC Enterprises, Inc. If you are not satisfied with the manner in which the
provider is handling the claim on the Contract, You may contact the Commissioner by use of the toll-free number of the
Division, (888) 872-3234. If a refund is not paid by us within forty-five (45) days after your return of the Contract to Us,
We will pay you a penalty of ten percent (10%) of the purchase price for each thirty (30) day period the refund remains
unpaid.
The limit of liability under this contract equals the total cost of all repair or replacement services provided under this program
not to exceed the purchase price paid for the covered product. Claims paid or the cost of repairs performed shall not be
deducted from any refund owed upon cancellation of this Plan. In the event we cancel this Plan, no cancellation fee shall
apply and we shall provide you with written notice at least 21 days prior to the effective date of such cancellation, which
notice shall indicate the date of cancellation and the reason for cancellation. If this Plan has been in force for a period of
seventy (70) days, We may not cancel before the expiration of the Plan term or one (1) year, whichever occurs first, unless:
1) You fail to pay any amount due; 2) You are convicted of a crime which results in an increase in the service required
under the Plan; 3) You engage in fraud or material misrepresentation in obtaining this Plan; 4) You commit any act,
omission, or violation of any terms of this Plan after the effective date of this Plan which substantially and materially
increase the service required under this Plan; or 5) any material change in the nature or extent of the required service or
repair occurs after the effective date of this Plan and causes the required service or repair to be substantially and materially
increased beyond that contemplated at the time You purchased this Plan. In the event that replacement parts needed for
repair should become unavailable during the coverage period of the Plan, We shall be excused from performance hereunder
and you shall receive a refund of the purchase price paid by you for the product.
New Mexico only: If this Plan has been in force for a period of seventy (70) days, We may not cancel before the expiration
of the Plan term or one (1) year, whichever occurs first, unless: 1) You fail to pay any amount due; 2) You are convicted of
a crime which results in an increase in the service required under the Plan; 3) You engage in fraud or material
misrepresentation in obtaining this Plan; or 4) You commit any act, omission, or violation of any terms of this Plan after
the effective date of this Plan which substantially and materially increase the service required under this Plan. If a refund
is not paid by us or credited to your account within sixty (60) days after your return of the Contract to Us, We will pay you
a penalty of ten percent (10%) of the purchase price for each thirty (30) day period, or portion thereof that the refund remains
unpaid.
North Carolina only: The purchase of this Plan is not required to purchase or obtain financing of the product covered
hereunder.
Oklahoma only: This Plan is not issued by the manufacturer or wholesale company marketing the product covered by this
Plan. This Plan will not be honored by such manufacturer or wholesale company. This is not an insurance contract. Coverage
afforded under this contract is not guaranteed by the Oklahoma Insurance Guaranty Association. License # [ ].
Oregon only: Any controversy or claim arising out of or relating to this Contract shall be settled by arbitration only upon
your and our mutual agreement, in accordance with the Oregon Uniform Arbitration Act, and in Your County of residence
or another location in Oregon mutually agreed to by you and us.
South Carolina only: If you purchased this Plan in South Carolina, complaints or questions about this Plan may be directed
to the South Carolina Department of Insurance, P.O. Box 100105, Columbia, South Carolina 29202-3105, telephone number
803-737-6180. In the event we cancel this Plan, We shall provide prior notice of such cancellation at least fifteen (15) days
before the effective date of cancellation. Such notice shall state the effective date of cancellation and the reason for
cancellation.
Tennessee only: This Plan is automatically extended while the product is being repaired.
Texas only: Unresolved complaints concerning a provider or questions concerning the registration of a service contract
provider may be addressed to the Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711.
Utah only: Coverage afforded under this Plan is not guaranteed by the Utah Property and Casualty Guaranty Association.
We can cancel this Contract during the first sixty (60) days of an annual term by mailing to You a notice of cancellation at
least thirty (30) days prior to the effective date of cancellation except that We can also cancel this Contract during such time
period for nonpayment of premium by mailing You a notice of cancellation at least ten (10) days prior to the effective date
of cancellation. After sixty (60) days have elapsed, We may cancel this Contact by mailing a cancellation notice to You at
least ten (10) days prior to the effective date of cancellation for cancellations due to any of the following reasons: (a)
nonpayment of premium; (b) material misrepresentation; (c) substantial change in the risk assumed, unless We should
reasonably have foreseen the change or contemplated the risk when entering into the Contract; or (d) substantial breach of
contractual duties, conditions, or warranties. The notice of cancellation must be in writing to You at Your last known address
and contain all of the following: (1) the Contract number; (2) the date of notice; (3) the effective date of cancellation; and
(4) a detailed explanation of the reason for cancellation.
Washington only: In the event we cancel this Plan, We shall provide you with written notice at least 21 days prior to the
effective date of such cancellation, and the notice shall indicate the date of cancellation and the reason for cancellation. You
are not required to wait before filing a claim directly with the insurer of this contract.
Wisconsin only: This Service Contract is subject to limited regulation by the Office of the Commissioner of Insurance of
the State of Wisconsin. Claims paid or the cost of repairs performed shall not be deducted from any refund owed upon
cancellation of this Plan. We will not deny your claim solely because you did not obtain preauthorization if we are not
prejudiced by your failure to notify us.
I have read, understand and agree to the Warranty Policy.
Initial here