Return and Cancellation Policy
There are no returns or cancellations on special orders or custom orders (i.e. new machines, custom graphics, etc.).
Cancellation of the order after 24 hours of it being placed is subject to a 25% restocking fee.
All other items are subject to a 25% restocking charge and shipping charges, even if it is included in the price of the machine there is a cost, and shipping charges to send the vending machine back to Vending Concepts will be the full responsibility of the buyer. The buyer is also responsible for properly securing the vending machine back on a pallet and wrapping it up to ensure safe shipping back to Vending Concepts. If the machine is sent back and not in the same condition it was in when it shipped from Vending Concepts the buyer will be responsible for all other charges to get the vending machine back in that condition but not to exceed the original cost of the machine.
There is a cost to free shipping to Vending Concepts. We have to pay full price for shipping (although free to the buyer) and when a buyer wants to return a machine the buyer becomes fully responsible for the complete amount of the shipping costs. There is no refund on cancellation of rush orders.
Vending Concepts will provide an invoice from the trucking company for the shipping cost from Vending Concepts to the buyer. The buyer is solely responsible for those costs upon returning a machine. The buyer is also solely responsible for all the costs associated with sending the machine back and can elect to use their own shipping or Vending Concepts can assist with obtaining the best quote possible. The buyer will continue to be the owner of the machine until it is received in the "same condition" as was purchased by the buyer and a refund is issued for the machine purchase less shipping, restocking fees, and any deductions if any (due to returning it "not" in the same condition it was bought).
All returns must be accompanied by an (RMA) Return of Merchandise Authorization and can only be obtained within 7 days of receiving the machine. There will be no returns after 7 days of receiving the merchandise. To obtain an RMA, please contact our customer service during regular business hours, Monday through Friday from 8 AM to 5 PM CST.