Smart Shop SRK Combo Snack and Drink Vending Machine
The SRK, with 4 vision cameras using AI technology allows you to sell what you want while shrinkage all but disappears. With built in product pushers included, you can sell food, drinks, snack or general merchandise that would not work in a traditional vending machine. No scanning or action from the consumer is required. Just pay, take and close the door and enjoy. REQUIRES INTERNET CONNECTION. (not included)
Smarter Vending. More Product Flexibility. Predictable Costs.
Meet the SRK Smart Shop™ AI Vending Cooler, an advanced unattended retail solution designed to help operators expand product selection, simplify checkout, and manage operating costs.
Featuring four AI vision cameras, a standard back-lit display header, six adjustable shelves, and a top-mounted slide-out compressor deck, the SRK combines intelligent product recognition with a flexible, open-access shopping experience.
Powered by Edge-Based AI Computing, the SRK processes transactions locally for faster performance, reduced data usage, and lower ongoing connectivity costs compared with cloud-based alternatives. Customers can browse products, take what they want, and close the door while AI technology tracks their selections automatically.
No percentage of sales. No transaction fees. One low monthly flat rate.
Key Features
- NO Percentage of Sales — Keep your sales revenue.
- NO Transaction Fees — No per-transaction fees charged by the vending subscription.
- Low Monthly Flat Rate — Just $49 per unit per month.
- Edge-Based AI Computing — Local transaction processing for responsive performance and reduced data usage.
- 4 AI Vision Cameras — Track products taken and returned for automated checkout.
- Standard Back-Lit Display Header — A bright, professional display for your vending setup.
- 6 Standard Shelves — Flexible merchandising for a variety of products.
- Optional Product Pushers — Available separately to help organize and present products.
- Top-Mounted Slide-Out Compressor Deck — Designed to provide convenient access to refrigeration components for servicing.
- Smart Shop™ Technology — Secure, self-service shopping without individual product scanning.
- Flexible Product Selection — Sell beverages, snacks, fresh food, and other shelf-compatible merchandise.
Internet connection required. Internet service is not included.
How Smart Shop™ Works
Smart Shop™ makes unattended shopping simple for customers.
- Pay to unlock. Customers use a supported payment method to unlock the cooler.
- Choose their products. Customers browse the shelves and take the items they want.
- Return unwanted items. Products returned before the door closes are accounted for in the final transaction.
- Close the door and go. The four AI vision cameras identify products taken and returned, and the system calculates the purchase accordingly.
No individual product scanning or separate checkout is required. Customers simply pay, take what they want, close the door, and go.
Why Choose Smart Shop™ Over Traditional Vending?
More Product Flexibility
Traditional vending machines restrict product selection through fixed slots, dispensing mechanisms, and drop chutes. The SRK's open-shelf design lets you offer a wider variety of products that fit the available space.
Potential products include:
- Bottled and canned beverages
- Chips, candy, and packaged snacks
- Fresh food and grab-and-go meals
- Boxed products and general merchandise
The six-shelf configuration gives you flexibility to organize products according to your location and customers' needs.
Note: Product pushers are sold separately.
AI-Powered Inventory Protection
Four AI vision cameras track products as customers remove or return them. This helps improve transaction accuracy and reduce inventory shrinkage without relying solely on the honor system or weight-based tracking.
Fewer Mechanical Components
Traditional vending machines often rely on motors, augers, elevators, picker arms, and other dispensing mechanisms that can jam or require maintenance.
Smart Shop™ replaces traditional dispensing mechanisms with controlled door access and shelf-based shopping. Fewer mechanical components can mean fewer jam-related issues and less maintenance.
A Better Customer Experience
Customers can see and handle products before making their final purchase decision. This creates a familiar, grocery-store-style shopping experience and gives operators more freedom to merchandise products.
Bring convenient self-service retail to offices, workplaces, and other suitable locations without requiring a staffed checkout.
Edge-Based AI vs. Cloud-Based Computing
The SRK uses Edge-Based AI Computing to process transactions locally rather than relying entirely on cloud-based processing.
Benefits include:
- Faster local processing for responsive transaction handling.
- Reduced data usage through less reliance on continuous cloud processing.
- Potentially lower connectivity costs from reduced data requirements.
- More predictable operating expenses with a flat monthly subscription.
An internet connection is still required for connected services and system management.
Designed for Convenient Refrigeration Service
The SRK features a top-mounted, slide-out compressor deck, designed to make refrigeration components more accessible during service and maintenance.
This configuration can help simplify equipment servicing and reduce disruption when refrigeration maintenance is needed.
Simple, Predictable Monthly Pricing
Just $49 Per Unit Per Month
An active subscription is required to operate the Smart Shop™ system.
The mandatory subscription includes access to the backend Vending Management System (VMS), supporting:
- Inventory management and monitoring
- Sales tracking and reporting
- Machine monitoring
- Remote support
- Software updates as needed
No percentage of sales. No subscription transaction fees. No contract.
Your subscription stays flat as sales grow, helping you manage operating expenses and protect long-term profitability.
Confirm any separately applicable payment processing provider fees or other service charges before purchase.
Upgrade Compatible Coolers and Freezers
Already have refrigeration equipment? A compatible single-door cooler or freezer may be converted into an access-controlled automated retail solution using an appropriate smart health lock.
Depending on the equipment and lock configuration, features may include:
- Temperature monitoring against a configured set point
- Remote alerts when temperatures exceed the designated threshold
- Remote locking and unlocking
- Earlier notification of potential refrigeration problems
Timely alerts can help reduce the risk of spoiled inventory, lost sales, and avoidable service calls.
Equipment compatibility and applicable food safety requirements should be confirmed before installation.
Frequently Asked Questions
How much is the monthly subscription?
The mandatory subscription is $49 per unit per month. It includes VMS access, inventory and sales monitoring, remote support, and software updates.
Do you charge a percentage of sales?
No. There is no percentage-of-sales charge or transaction fee charged by the vending subscription.
How many shelves does the SRK have?
The SRK comes with six standard shelves. Product pushers are sold separately.
How does checkout work?
Customers pay to unlock the door, select their products, and close the door. The AI vision cameras track items taken and returned to calculate the final purchase.
Does the SRK require an internet connection?
Yes. An internet connection is required for connected services. Internet service is not included.
What is the slide-out compressor deck?
It is a top-mounted refrigeration assembly designed to provide convenient access to compressor components for servicing and maintenance.
Can I sell products other than snacks and drinks?
Yes. The shelf-based design supports a variety of products that fit the available space, including beverages, packaged snacks, fresh food, and general merchandise, subject to the machine's configuration and operating temperature.
Bring Smarter Retail to Your Business
The SRK Smart Shop™ AI Vending Cooler combines four-camera AI vision technology, Edge-Based AI Computing, flexible shelving, and a service-friendly refrigeration design in one modern unattended retail solution.
Expand your product selection beyond traditional vending limitations, deliver a convenient shopping experience, and keep subscription costs predictable.
Smarter shopping. Flexible merchandising. Lower operating complexity. Just $49 per unit per month.
Brochure
Download Brochure
|
|
| Weight | 409 lbs |
| Dimensions | D 28.8" x W 31.5" x H 82.6" |
| Shelves | 6 |
| Advertising Screen | 28.6", 1920×560 resolution, plays video and audio! |
| HP | 1/5 |
This machine includes a 1-year manufacturer’s parts warranty and a 2-year warranty on the Computer AI Vision. This warranty will be void if the product is ever:
- Used in a manner other than its intended purpose
- Modified in any way after shipping from Vending Concepts
Vending Concepts or its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of deposit, loss of location, loss or spoilage of product, replacement costs, or any similar damages.
To use Vending Concepts’ technical support service, the buyer must submit a ticket through our website or by calling our main number Monday through Friday, excluding holidays, from 8:00 a.m. – 4:00 p.m. Central Standard Time. The buyer must have the invoice number, name by which the machine was purchased, model of the machine they are seeking support for and a brief description of what the support is in regards to in order to submit a ticket. Once a ticket has been created there is a 1-2 business day response time. Our support team will provide instructions and if they deem necessary they will schedule an appointment for live phone support. Live phone support can only be done while the buyer is in front of the machine they are needing support for. Vending Concepts will only support what we have sold directly to the customer, if the customer chooses to resell the equipment, support is not grandfathered into the new ownership.
Vending Concepts also offers an optional Parts & Labor Extended Warranty through our partnership, for peace of mind and protection of your investment. For warranty details, visit our partner’s website here or call them directly.
Some of the benefits of the extended warranty are:
Commercial Equipment – New Products
- 2 & 4 year Extended warranty starting after the OEM’s 1 year warranty for a possible 5 year total
- Covers on-site service
- Covers all parts and labor
- Does not cover accidental damage/ gross misuse
- Low deductible/ service fee to be paid by the customer at time of claim
- Transferable
Commercial Equipment – Refurbished Products
- 2 & 4 year Date of Purchase warranty with CPS taking over at:
- Day 31 for Labor
- Day 31 for Parts
- Covers on-site service
- Covers all parts and labor
- Does not cover accidental damage/ gross misuse
- Low deductible/ service fee to be paid by the customer at time of claim
- Transferable
FAQs about Consumer Priority Service Extended Warranty
At Vending Concepts, we want our customers to understand our return and refund process before making a purchase. Please review the following policy carefully before requesting a return.
1. Items Eligible for Return
Special orders and custom orders are non-returnable and non-cancelable. This includes, but is not limited to, new machines, custom graphics, and other specially ordered or customized products.
All other items may be eligible for return, subject to the conditions, deadlines, and fees outlined in this policy.
2. Return Request Deadlines
All return requests must be approved by Vending Concepts through a Return Merchandise Authorization (RMA).
- An RMA must be requested within 7 days of receiving the merchandise or 60 days from the original purchase date, whichever comes first.
- No returns will be accepted after 7 days from the date the merchandise is received.
- An RMA is required for all approved returns. Items returned without an RMA may not be accepted.
To request an RMA, please contact our Customer Service team during regular business hours, Monday through Friday, 8:00 AM–5:00 PM CST.
3. Restocking Fees and Return Shipping Costs
Approved returns are subject to a 25% restocking fee, along with all applicable shipping charges.
The buyer is responsible for the following costs:
- Restocking fee: A 25% charge on the returned item.
- Original shipping costs: The full cost of shipping the machine from Vending Concepts to the buyer, even if the original purchase included free shipping.
- Return shipping costs: The full cost of shipping the machine back to Vending Concepts.
- Additional restoration or repair costs: Any costs necessary to return the machine to its original shipped condition, subject to the limitations described in Section 5.
Important Information About Free Shipping
Although shipping may be advertised as free to the buyer, Vending Concepts still incurs the full cost of shipping the machine. If a buyer returns a machine, the buyer becomes responsible for the original shipping cost.
Vending Concepts will provide an invoice from the trucking company documenting the original shipping charges. These charges remain the buyer’s responsibility, even when shipping was initially provided at no cost to the buyer.
4. Packaging and Return Shipping Requirements
The buyer is responsible for arranging and paying for all return shipping.
The buyer may choose to:
- Arrange return shipping independently; or
- Ask Vending Concepts to assist in obtaining the best available shipping quote.
Before shipping the machine back, the buyer must properly secure it to a pallet and wrap it appropriately to help prevent damage during transit.
The buyer is responsible for ensuring the machine is packaged and secured for safe transportation back to Vending Concepts.
5. Condition of Returned Merchandise
Returned machines must be received by Vending Concepts in the same condition they were in when originally shipped to the buyer.
If a machine is returned in a different condition, the buyer will be responsible for any additional costs necessary to restore it to its original shipped condition. These costs will not exceed the original purchase price of the machine.
Any applicable restoration or repair costs will be deducted from the refund.
Ownership of the machine remains with the buyer until Vending Concepts receives the machine in its original shipped condition and issues the applicable refund.
6. Refunds
Once the returned machine has been received and inspected, Vending Concepts will determine the applicable refund amount.
The refund will be calculated by deducting the following from the original machine purchase price:
- The 25% restocking fee.
- The original shipping charges from Vending Concepts to the buyer.
- The return shipping costs, which are the buyer’s responsibility and must be paid separately or as otherwise arranged.
- Any applicable restoration or repair costs resulting from the machine being returned in a condition different from its original shipped condition.
The refund will be issued after the returned machine has been received in the required condition and the applicable deductions have been determined.
7. Contact Customer Service
To request a Return Merchandise Authorization (RMA) or discuss a potential return, please contact Vending Concepts Customer Service during the following hours:
Monday–Friday: 8:00 AM–5:00 PM CST
All returns must be authorized in advance, and requests must be made within the applicable deadlines outlined above.
Thank you for your understanding and for choosing Vending Concepts.
For further details on condition, please see our Machine Condition Details.
- Cosmetic condition: 9-10
- Paint and bodywork (when applicable)
- Detail cleaned
- Thoroughly tested and working
- Serviced money systems
B – Good
- Cosmetic condition: 6-8
- Normal visible wear and tear, minor scratches, nicks, dents, scuffs, dings, various cosmetic imperfections, etc.
- Wiped down, not detail cleaned
- Thoroughly tested and working
- Serviced money systems
C – Fair
- Cosmetic condition: 3-5
- Blemishes that exceed normal wear and tear, scratches, nicks, dents, scuffs, dings, rust, various cosmetic imperfections, etc.
- Wiped down, not detail cleaned
- Thoroughly tested and working
- Serviced money systems
F – Bad
- Cosmetic condition: 1-2
- Severe blemishes i.e. rust, large dents, severe scratches, major cracks or see-through graphic, etc.
- Not cleaned at all, left “as-is” cosmetically but, mechanically functional
- Thoroughly tested primary purposes functioning, secondary functions may not work optimally, i.e. lights, hinges…
- Serviced money systems
The SRK, with 4 vision cameras using AI technology allows you to sell what you want while shrinkage all but disappears. With built in product pushers included, you can sell food, drinks, snack or general merchandise that would not work in a traditional vending machine. No scanning or action from the consumer is required. Just pay, take and close the door and enjoy. REQUIRES INTERNET CONNECTION. (not included)
Smarter Vending. More Product Flexibility. Predictable Costs.
Meet the SRK Smart Shop™ AI Vending Cooler, an advanced unattended retail solution designed to help operators expand product selection, simplify checkout, and manage operating costs.
Featuring four AI vision cameras, a standard back-lit display header, six adjustable shelves, and a top-mounted slide-out compressor deck, the SRK combines intelligent product recognition with a flexible, open-access shopping experience.
Powered by Edge-Based AI Computing, the SRK processes transactions locally for faster performance, reduced data usage, and lower ongoing connectivity costs compared with cloud-based alternatives. Customers can browse products, take what they want, and close the door while AI technology tracks their selections automatically.
No percentage of sales. No transaction fees. One low monthly flat rate.
Key Features
- NO Percentage of Sales — Keep your sales revenue.
- NO Transaction Fees — No per-transaction fees charged by the vending subscription.
- Low Monthly Flat Rate — Just $49 per unit per month.
- Edge-Based AI Computing — Local transaction processing for responsive performance and reduced data usage.
- 4 AI Vision Cameras — Track products taken and returned for automated checkout.
- Standard Back-Lit Display Header — A bright, professional display for your vending setup.
- 6 Standard Shelves — Flexible merchandising for a variety of products.
- Optional Product Pushers — Available separately to help organize and present products.
- Top-Mounted Slide-Out Compressor Deck — Designed to provide convenient access to refrigeration components for servicing.
- Smart Shop™ Technology — Secure, self-service shopping without individual product scanning.
- Flexible Product Selection — Sell beverages, snacks, fresh food, and other shelf-compatible merchandise.
Internet connection required. Internet service is not included.
How Smart Shop™ Works
Smart Shop™ makes unattended shopping simple for customers.
- Pay to unlock. Customers use a supported payment method to unlock the cooler.
- Choose their products. Customers browse the shelves and take the items they want.
- Return unwanted items. Products returned before the door closes are accounted for in the final transaction.
- Close the door and go. The four AI vision cameras identify products taken and returned, and the system calculates the purchase accordingly.
No individual product scanning or separate checkout is required. Customers simply pay, take what they want, close the door, and go.
Why Choose Smart Shop™ Over Traditional Vending?
More Product Flexibility
Traditional vending machines restrict product selection through fixed slots, dispensing mechanisms, and drop chutes. The SRK's open-shelf design lets you offer a wider variety of products that fit the available space.
Potential products include:
- Bottled and canned beverages
- Chips, candy, and packaged snacks
- Fresh food and grab-and-go meals
- Boxed products and general merchandise
The six-shelf configuration gives you flexibility to organize products according to your location and customers' needs.
Note: Product pushers are sold separately.
AI-Powered Inventory Protection
Four AI vision cameras track products as customers remove or return them. This helps improve transaction accuracy and reduce inventory shrinkage without relying solely on the honor system or weight-based tracking.
Fewer Mechanical Components
Traditional vending machines often rely on motors, augers, elevators, picker arms, and other dispensing mechanisms that can jam or require maintenance.
Smart Shop™ replaces traditional dispensing mechanisms with controlled door access and shelf-based shopping. Fewer mechanical components can mean fewer jam-related issues and less maintenance.
A Better Customer Experience
Customers can see and handle products before making their final purchase decision. This creates a familiar, grocery-store-style shopping experience and gives operators more freedom to merchandise products.
Bring convenient self-service retail to offices, workplaces, and other suitable locations without requiring a staffed checkout.
Edge-Based AI vs. Cloud-Based Computing
The SRK uses Edge-Based AI Computing to process transactions locally rather than relying entirely on cloud-based processing.
Benefits include:
- Faster local processing for responsive transaction handling.
- Reduced data usage through less reliance on continuous cloud processing.
- Potentially lower connectivity costs from reduced data requirements.
- More predictable operating expenses with a flat monthly subscription.
An internet connection is still required for connected services and system management.
Designed for Convenient Refrigeration Service
The SRK features a top-mounted, slide-out compressor deck, designed to make refrigeration components more accessible during service and maintenance.
This configuration can help simplify equipment servicing and reduce disruption when refrigeration maintenance is needed.
Simple, Predictable Monthly Pricing
Just $49 Per Unit Per Month
An active subscription is required to operate the Smart Shop™ system.
The mandatory subscription includes access to the backend Vending Management System (VMS), supporting:
- Inventory management and monitoring
- Sales tracking and reporting
- Machine monitoring
- Remote support
- Software updates as needed
No percentage of sales. No subscription transaction fees. No contract.
Your subscription stays flat as sales grow, helping you manage operating expenses and protect long-term profitability.
Confirm any separately applicable payment processing provider fees or other service charges before purchase.
Upgrade Compatible Coolers and Freezers
Already have refrigeration equipment? A compatible single-door cooler or freezer may be converted into an access-controlled automated retail solution using an appropriate smart health lock.
Depending on the equipment and lock configuration, features may include:
- Temperature monitoring against a configured set point
- Remote alerts when temperatures exceed the designated threshold
- Remote locking and unlocking
- Earlier notification of potential refrigeration problems
Timely alerts can help reduce the risk of spoiled inventory, lost sales, and avoidable service calls.
Equipment compatibility and applicable food safety requirements should be confirmed before installation.
Frequently Asked Questions
How much is the monthly subscription?
The mandatory subscription is $49 per unit per month. It includes VMS access, inventory and sales monitoring, remote support, and software updates.
Do you charge a percentage of sales?
No. There is no percentage-of-sales charge or transaction fee charged by the vending subscription.
How many shelves does the SRK have?
The SRK comes with six standard shelves. Product pushers are sold separately.
How does checkout work?
Customers pay to unlock the door, select their products, and close the door. The AI vision cameras track items taken and returned to calculate the final purchase.
Does the SRK require an internet connection?
Yes. An internet connection is required for connected services. Internet service is not included.
What is the slide-out compressor deck?
It is a top-mounted refrigeration assembly designed to provide convenient access to compressor components for servicing and maintenance.
Can I sell products other than snacks and drinks?
Yes. The shelf-based design supports a variety of products that fit the available space, including beverages, packaged snacks, fresh food, and general merchandise, subject to the machine's configuration and operating temperature.
Bring Smarter Retail to Your Business
The SRK Smart Shop™ AI Vending Cooler combines four-camera AI vision technology, Edge-Based AI Computing, flexible shelving, and a service-friendly refrigeration design in one modern unattended retail solution.
Expand your product selection beyond traditional vending limitations, deliver a convenient shopping experience, and keep subscription costs predictable.
Smarter shopping. Flexible merchandising. Lower operating complexity. Just $49 per unit per month.
Brochure
Download Brochure
|
|
| Weight | 409 lbs |
| Dimensions | D 28.8" x W 31.5" x H 82.6" |
| Shelves | 6 |
| Advertising Screen | 28.6", 1920×560 resolution, plays video and audio! |
| HP | 1/5 |
This machine includes a 1-year manufacturer’s parts warranty and a 2-year warranty on the Computer AI Vision. This warranty will be void if the product is ever:
- Used in a manner other than its intended purpose
- Modified in any way after shipping from Vending Concepts
Vending Concepts or its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of deposit, loss of location, loss or spoilage of product, replacement costs, or any similar damages.
To use Vending Concepts’ technical support service, the buyer must submit a ticket through our website or by calling our main number Monday through Friday, excluding holidays, from 8:00 a.m. – 4:00 p.m. Central Standard Time. The buyer must have the invoice number, name by which the machine was purchased, model of the machine they are seeking support for and a brief description of what the support is in regards to in order to submit a ticket. Once a ticket has been created there is a 1-2 business day response time. Our support team will provide instructions and if they deem necessary they will schedule an appointment for live phone support. Live phone support can only be done while the buyer is in front of the machine they are needing support for. Vending Concepts will only support what we have sold directly to the customer, if the customer chooses to resell the equipment, support is not grandfathered into the new ownership.
Vending Concepts also offers an optional Parts & Labor Extended Warranty through our partnership, for peace of mind and protection of your investment. For warranty details, visit our partner’s website here or call them directly.
Some of the benefits of the extended warranty are:
Commercial Equipment – New Products
- 2 & 4 year Extended warranty starting after the OEM’s 1 year warranty for a possible 5 year total
- Covers on-site service
- Covers all parts and labor
- Does not cover accidental damage/ gross misuse
- Low deductible/ service fee to be paid by the customer at time of claim
- Transferable
Commercial Equipment – Refurbished Products
- 2 & 4 year Date of Purchase warranty with CPS taking over at:
- Day 31 for Labor
- Day 31 for Parts
- Covers on-site service
- Covers all parts and labor
- Does not cover accidental damage/ gross misuse
- Low deductible/ service fee to be paid by the customer at time of claim
- Transferable
FAQs about Consumer Priority Service Extended Warranty
At Vending Concepts, we want our customers to understand our return and refund process before making a purchase. Please review the following policy carefully before requesting a return.
1. Items Eligible for Return
Special orders and custom orders are non-returnable and non-cancelable. This includes, but is not limited to, new machines, custom graphics, and other specially ordered or customized products.
All other items may be eligible for return, subject to the conditions, deadlines, and fees outlined in this policy.
2. Return Request Deadlines
All return requests must be approved by Vending Concepts through a Return Merchandise Authorization (RMA).
- An RMA must be requested within 7 days of receiving the merchandise or 60 days from the original purchase date, whichever comes first.
- No returns will be accepted after 7 days from the date the merchandise is received.
- An RMA is required for all approved returns. Items returned without an RMA may not be accepted.
To request an RMA, please contact our Customer Service team during regular business hours, Monday through Friday, 8:00 AM–5:00 PM CST.
3. Restocking Fees and Return Shipping Costs
Approved returns are subject to a 25% restocking fee, along with all applicable shipping charges.
The buyer is responsible for the following costs:
- Restocking fee: A 25% charge on the returned item.
- Original shipping costs: The full cost of shipping the machine from Vending Concepts to the buyer, even if the original purchase included free shipping.
- Return shipping costs: The full cost of shipping the machine back to Vending Concepts.
- Additional restoration or repair costs: Any costs necessary to return the machine to its original shipped condition, subject to the limitations described in Section 5.
Important Information About Free Shipping
Although shipping may be advertised as free to the buyer, Vending Concepts still incurs the full cost of shipping the machine. If a buyer returns a machine, the buyer becomes responsible for the original shipping cost.
Vending Concepts will provide an invoice from the trucking company documenting the original shipping charges. These charges remain the buyer’s responsibility, even when shipping was initially provided at no cost to the buyer.
4. Packaging and Return Shipping Requirements
The buyer is responsible for arranging and paying for all return shipping.
The buyer may choose to:
- Arrange return shipping independently; or
- Ask Vending Concepts to assist in obtaining the best available shipping quote.
Before shipping the machine back, the buyer must properly secure it to a pallet and wrap it appropriately to help prevent damage during transit.
The buyer is responsible for ensuring the machine is packaged and secured for safe transportation back to Vending Concepts.
5. Condition of Returned Merchandise
Returned machines must be received by Vending Concepts in the same condition they were in when originally shipped to the buyer.
If a machine is returned in a different condition, the buyer will be responsible for any additional costs necessary to restore it to its original shipped condition. These costs will not exceed the original purchase price of the machine.
Any applicable restoration or repair costs will be deducted from the refund.
Ownership of the machine remains with the buyer until Vending Concepts receives the machine in its original shipped condition and issues the applicable refund.
6. Refunds
Once the returned machine has been received and inspected, Vending Concepts will determine the applicable refund amount.
The refund will be calculated by deducting the following from the original machine purchase price:
- The 25% restocking fee.
- The original shipping charges from Vending Concepts to the buyer.
- The return shipping costs, which are the buyer’s responsibility and must be paid separately or as otherwise arranged.
- Any applicable restoration or repair costs resulting from the machine being returned in a condition different from its original shipped condition.
The refund will be issued after the returned machine has been received in the required condition and the applicable deductions have been determined.
7. Contact Customer Service
To request a Return Merchandise Authorization (RMA) or discuss a potential return, please contact Vending Concepts Customer Service during the following hours:
Monday–Friday: 8:00 AM–5:00 PM CST
All returns must be authorized in advance, and requests must be made within the applicable deadlines outlined above.
Thank you for your understanding and for choosing Vending Concepts.
For further details on condition, please see our Machine Condition Details.
- Cosmetic condition: 9-10
- Paint and bodywork (when applicable)
- Detail cleaned
- Thoroughly tested and working
- Serviced money systems
B – Good
- Cosmetic condition: 6-8
- Normal visible wear and tear, minor scratches, nicks, dents, scuffs, dings, various cosmetic imperfections, etc.
- Wiped down, not detail cleaned
- Thoroughly tested and working
- Serviced money systems
C – Fair
- Cosmetic condition: 3-5
- Blemishes that exceed normal wear and tear, scratches, nicks, dents, scuffs, dings, rust, various cosmetic imperfections, etc.
- Wiped down, not detail cleaned
- Thoroughly tested and working
- Serviced money systems
F – Bad
- Cosmetic condition: 1-2
- Severe blemishes i.e. rust, large dents, severe scratches, major cracks or see-through graphic, etc.
- Not cleaned at all, left “as-is” cosmetically but, mechanically functional
- Thoroughly tested primary purposes functioning, secondary functions may not work optimally, i.e. lights, hinges…
- Serviced money systems
Machines That
Earn Their Floor Space
Fits Where Others Won't
Slim-profile and ADA configurations built for corridors, hallways, and tight installs — perfect added to a bank of equipment.
Configurable Shelving
Reconfigure shelves for chips, bottles, cans, specialty items, or non-traditional products. One machine, infinite setups.
ADA Compliant, Standard
Factory-built for the Americans with Disabilities Act — deploy in hospitals, government buildings, and universities with zero retrofitting cost.
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