Habco 49HCTD AI Smart Refrigerated Vending Machine
Key Benefits
- Double-Door Convenience: Offer a wider selection of drinks, snacks, and fresh food in one machine.
- One Subscription: Pay one monthly machine fee for both doors.
- No Percentage of Sales: Keep 100% of your sales revenue, with no sales commission.
- No Transaction Fees: No additional per-transaction fees from the machine subscription.
- Low, Flat Monthly Rate: The subscription stays the same as sales increase.
- Edge-Based AI: Local processing supports fast, real-time product detection without relying on cloud-based AI processing.
- AI Theft Control: Four AI vision cameras track items taken and returned to help improve transaction accuracy and reduce shrinkage.
- Flexible Merchandising: Standard shelves accommodate a wide variety of products without traditional vending-machine dispensing mechanisms.
One Machine. Two Doors. One Monthly Fee.
Why pay for two machines when one double-door cooler can offer the same variety? With the AI Smart Machine, you can stock beverages on one side and snacks, fresh food, or other products on the other—all while paying one machine subscription. Compared with two separate single-door units, a double-door machine can help reduce:- Monthly subscription costs
- Card service expenses
- Delivery and installation costs
- Ongoing service visits
- Floor space requirements
Simple, AI-Powered Shopping
- Tap to Shop: Tap your payment card or scan the QR code to unlock the door.
- Choose Your Products: Take what you want and return anything you decide not to purchase.
- Close the Door: The AI vision system identifies items taken and returned and calculates the purchase total.
- Pay Automatically: Your payment is processed based on the items identified by the system.
Edge-Based AI vs. Cloud-Based AI
Faster decisions. Local processing. Smarter retail. Unlike systems that rely on distant cloud servers to process every AI decision, the AI Smart Machine uses edge-based computing to process product activity locally.- Fast, Real-Time Responses: Local processing helps reduce delays during shopping and checkout.
- Reduced Cloud Processing Dependence: Core AI product detection can operate locally rather than relying on cloud-based AI processing.
- Efficient Operation: Designed to support a responsive, seamless shopping experience.
Built for Performance and Easy Maintenance
The AI Smart Machine combines practical design with features built for everyday commercial use.- 12 Standard Shelves: Flexible storage for beverages, snacks, packaged goods, and more.
- 4 AI Vision Cameras: Track products taken and returned to support theft control and checkout accuracy.
- Slide-Out Cooling Deck: Simplifies access for maintenance, servicing, or replacement.
- High-Security Center Lock: Centrally positioned between the two doors for convenient, secure access.
- HABCO Insulated Safety Glass: Insulated safety glazing designed for cooler applications.
- Energy-Efficient Full LED Lighting: Illuminates products for a brighter, more attractive display.
- Touchscreen Card Reader: Provides a convenient, modern checkout experience.
- Remote Management System: Monitor sales, inventory, and machine performance remotely.
Designed for Flexible Merchandising
Traditional vending machines often rely on augers, belts, and dispensing mechanisms that can limit product size and create additional maintenance requirements. The AI Smart Machine uses an open-shelf format, allowing customers to pick up and inspect products before purchasing. Stock drinks, chips, boxed goods, fresh food, and other products that fit the shelves. With fewer moving dispensing parts, the design can help simplify maintenance while offering greater merchandising flexibility.Transparent, Predictable Pricing
One Low Monthly Subscription
$49 per machine per month- No percentage of sales
- No per-transaction machine subscription fees
- No sales-based price increases
- No long-term contract
Frequently Asked Questions
How much does the AI Smart Machine cost to operate each month? The advertised subscription is $49 per machine per month, covering remote management, inventory and sales monitoring, remote support, and software updates. Do you take a percentage of my sales? No. There is no percentage-of-sales commission or revenue share. Are there transaction fees? There are no per-transaction fees charged by the machine subscription. Confirm any separate payment processor or card service fees with your provider. Is the subscription charged per door or per machine? Per machine. Both doors are covered by one monthly machine subscription. How many shelves does the machine have? The listed configuration features 12 standard shelves. Confirm the final shelf layout for the specific model before ordering. Does the machine require an internet connection? Yes. Internet connectivity is needed for connected services such as payment processing and remote management. Core AI product detection is designed around local, edge-based processing. Is the machine difficult to maintain? The slide-out cooling deck is designed to make maintenance, servicing, and replacement easier. The open-shelf format also avoids many traditional vending dispensing mechanisms. What products can I sell? You can merchandise beverages, snacks, fresh food, boxed products, and other items that fit the shelves and meet the machine's operating requirements.A Smarter Way to Grow Unattended Retail
Whether you're launching your first smart cooler or expanding to additional locations, the AI Smart Machine offers double-door merchandising, edge-based AI, flexible shelving, and predictable monthly pricing in one streamlined solution. More selection. Smarter technology. No percentage-of-sales fees.
Brochure
Download Brochure
|
|
| Weight | 470 lbs |
| Dimensions | D 31" x W 54" x H 78" |
| Manufacturer | Habco |
| Doors | 2 |
| Cameras | 4 |
| Shelves | 12 |
| Capacity | 560 20 oz bottles |
| Net Cu Ft | 49 |
| HP | 1/2 |
| Connectivity | Internet connection required, not included |
HABCO warrants to the End-User of a new HABCO commercial appliance (the “Product”) that it be free from defects in material and workmanship,
under normal commercial use, proper start-up, installation, maintenance and service in accordance with HABCO’s printed instruction package supplied with the Product.
Three (3) Year Limited Parts and Labor Warranty
HABCO’s obligation under this portion of the warranty is limited to repair or replacement, at HABCO’s sole discretion, including labor charges, of
defective parts or components, for a period three (3) years from the date of purchase by the End-User, not to exceed thirty-nine (39) months from
the date of HABCO invoice for the Product to the Purchaser.
Additional Two (2) Year Limited Compressor Part Warranty
In addition to the limited warranty stated above, HABCO warrants the hermetically sealed compressor part only, and no other parts, components
and/or labor for an additional two (2) years beyond the first three (3) year warranty period, not to exceed sixty-three (63) months from the date of
HABCO invoice for the Product to the Purchaser, to be free from defects in material and workmanship under normal commercial use, proper maintenance and service in accordance with HABCO’s printed instruction package supplied with each Product. HABCO reserves the option to repair or
replace any defective compressor part at HABCO’s sole discretion.
Warranty Limitations and Conditions
For the purpose of this limited warranty, the “End-User” means the first user of the product. The “Purchaser” shall mean the company or division of a company, or individual first invoiced by HABCO. This limited warranty applies only to the End-User and is not transferrable or assignable. The original Purchaser invoice, stating the End-User’s company name and address, purchase date and serial number, shall be deemed proof of End-User and must be provided to HABCO to make a claim under this warranty.
No warranty work shall be performed unless prior authorization has been obtained from HABCO. The labor warranty shall include only standard straight time labor, defined as normal repair time/rates and reasonable travel time, during normal business hours, as determined and approved by HABCO. Service performed outside of normal business hours as determined and approved by HABCO, will be covered at standard straight time labor, defined as normal repair time/rates plus reasonable travel time, with any premium labor or other charges the sole responsibility of the End-User.
HABCO reserves the sole option to inspect and deem defective, materials and/or workmanship. HABCO reserves the sole option to limit effective
warranty coverage to Purchaser’s country of origin.
This limited warranty covers manufacturing defects in materials and workmanship encountered in normal, commercial use of the Product. Exclusions under this limited warranty include, without limitation, the following: normal wear components including, gaskets, seals, incandescent and/or fluorescent lamps and starters; power cords; damage due to improper use of electrical extension cords; damages arising from abuse, misuse, neglect or accident; cosmetic damage or damage to the interior or exterior finish; unauthorized service or alterations; damage as a direct result of transport and/or handling; damage due to painting, the application of decals or remanufacturing; adjustments; low voltage and/or inadequate power
supply at location; excessive charges due to installed location; wait times and/or revisits due to inaccessibility; installation within residential, noncommercial and/or moving vehicles; excessive shipping costs; any labor not directly required for warranty repair such as unloading of contents; fire, water, lightning or other acts of God; consequential damages; nor does it include issues arising from improper installation or lack of basic preventative maintenance, including but not limited to condenser cleaning which is regular and appropriate to the location of the Product, all in accordance with HABCO’s printed instruction package supplied with each Product. HABCO does not warrant uninterrupted or error-free operation of the Product.
Under no circumstances shall HABCO be liable for an amount greater than the actual purchase price of the Product. HABCO shall not be responsible for any incidental, consequential, special, punitive, direct or indirect loss, or economic loss, including without limitation, loss of goodwill, lost
profits, or losses or damages arising from food or product spoilage, whether or not on account of refrigeration failure.
HABCO shall not be liable in any manner for any default or delay in performance hereunder caused by or resulting from any contingency beyond
HABCO’s control including, but not limited to, war, acts of terrorism, government restrictions or restraints, strikes, lockouts, injunctions, fire, floods, acts of nature, short or reduced supply of raw materials, or discontinuance of parts by the original manufacturer.
All other warranties and conditions express or implied, and whether arising by law, by statute, by course of dealing or usage of trade, including without limitation implied warranties of merchantability, merchantable quality and fitness for a particular purpose are hereby disclaimed. HABCO’s sole
liability is limited to the warranty set out herein and there are no warranties, which extend beyond the terms of this warranty.
HABCO does not authorize any representative or other person to create or assume for it any warranty obligation or liability other than such as expressly set forth herein.
HABCO will provide an authorization number for the return of defective parts, which must be returned within thirty (30) days of the date on which
service occurs.
Vending Concepts also offers an optional Parts & Labor Extended Warranty through our partnership, for peace of mind and protection of your investment. For warranty details, visit our partner’s website here or call them directly.
Some of the benefits of the extended warranty are: Commercial Equipment – New Products
-
-
- 2 & 4 year Extended warranty starting after the OEM’s 1 year warranty for a possible 5 year total
- Covers on-site service
- Covers all parts and labor
- Does not cover accidental damage/ gross misuse
- Low deductible/ service fee to be paid by the customer at time of claim
- Transferable
-
Commercial Equipment – Refurbished Products
-
-
- 2 & 4 year Date of Purchase warranty with CPS taking over at:
- Day 31 for Labor
- Day 31 for Parts
- Covers on-site service
- Covers all parts and labor
- Does not cover accidental damage/ gross misuse
- Low deductible/ service fee to be paid by the customer at time of claim
- Transferable
- 2 & 4 year Date of Purchase warranty with CPS taking over at:
-
FAQs about Consumer Priority Service Extended Warranty
At Vending Concepts, we want our customers to understand our return and refund process before making a purchase. Please review the following policy carefully before requesting a return.
1. Items Eligible for Return
Special orders and custom orders are non-returnable and non-cancelable. This includes, but is not limited to, new machines, custom graphics, and other specially ordered or customized products.
All other items may be eligible for return, subject to the conditions, deadlines, and fees outlined in this policy.
2. Return Request Deadlines
All return requests must be approved by Vending Concepts through a Return Merchandise Authorization (RMA).
- An RMA must be requested within 7 days of receiving the merchandise or 60 days from the original purchase date, whichever comes first.
- No returns will be accepted after 7 days from the date the merchandise is received.
- An RMA is required for all approved returns. Items returned without an RMA may not be accepted.
To request an RMA, please contact our Customer Service team during regular business hours, Monday through Friday, 8:00 AM–5:00 PM CST.
3. Restocking Fees and Return Shipping Costs
Approved returns are subject to a 25% restocking fee, along with all applicable shipping charges.
The buyer is responsible for the following costs:
- Restocking fee: A 25% charge on the returned item.
- Original shipping costs: The full cost of shipping the machine from Vending Concepts to the buyer, even if the original purchase included free shipping.
- Return shipping costs: The full cost of shipping the machine back to Vending Concepts.
- Additional restoration or repair costs: Any costs necessary to return the machine to its original shipped condition, subject to the limitations described in Section 5.
Important Information About Free Shipping
Although shipping may be advertised as free to the buyer, Vending Concepts still incurs the full cost of shipping the machine. If a buyer returns a machine, the buyer becomes responsible for the original shipping cost.
Vending Concepts will provide an invoice from the trucking company documenting the original shipping charges. These charges remain the buyer’s responsibility, even when shipping was initially provided at no cost to the buyer.
4. Packaging and Return Shipping Requirements
The buyer is responsible for arranging and paying for all return shipping.
The buyer may choose to:
- Arrange return shipping independently; or
- Ask Vending Concepts to assist in obtaining the best available shipping quote.
Before shipping the machine back, the buyer must properly secure it to a pallet and wrap it appropriately to help prevent damage during transit.
The buyer is responsible for ensuring the machine is packaged and secured for safe transportation back to Vending Concepts.
5. Condition of Returned Merchandise
Returned machines must be received by Vending Concepts in the same condition they were in when originally shipped to the buyer.
If a machine is returned in a different condition, the buyer will be responsible for any additional costs necessary to restore it to its original shipped condition. These costs will not exceed the original purchase price of the machine.
Any applicable restoration or repair costs will be deducted from the refund.
Ownership of the machine remains with the buyer until Vending Concepts receives the machine in its original shipped condition and issues the applicable refund.
6. Refunds
Once the returned machine has been received and inspected, Vending Concepts will determine the applicable refund amount.
The refund will be calculated by deducting the following from the original machine purchase price:
- The 25% restocking fee.
- The original shipping charges from Vending Concepts to the buyer.
- The return shipping costs, which are the buyer’s responsibility and must be paid separately or as otherwise arranged.
- Any applicable restoration or repair costs resulting from the machine being returned in a condition different from its original shipped condition.
The refund will be issued after the returned machine has been received in the required condition and the applicable deductions have been determined.
7. Contact Customer Service
To request a Return Merchandise Authorization (RMA) or discuss a potential return, please contact Vending Concepts Customer Service during the following hours:
Monday–Friday: 8:00 AM–5:00 PM CST
All returns must be authorized in advance, and requests must be made within the applicable deadlines outlined above.
Thank you for your understanding and for choosing Vending Concepts.
Key Benefits
- Double-Door Convenience: Offer a wider selection of drinks, snacks, and fresh food in one machine.
- One Subscription: Pay one monthly machine fee for both doors.
- No Percentage of Sales: Keep 100% of your sales revenue, with no sales commission.
- No Transaction Fees: No additional per-transaction fees from the machine subscription.
- Low, Flat Monthly Rate: The subscription stays the same as sales increase.
- Edge-Based AI: Local processing supports fast, real-time product detection without relying on cloud-based AI processing.
- AI Theft Control: Four AI vision cameras track items taken and returned to help improve transaction accuracy and reduce shrinkage.
- Flexible Merchandising: Standard shelves accommodate a wide variety of products without traditional vending-machine dispensing mechanisms.
One Machine. Two Doors. One Monthly Fee.
Why pay for two machines when one double-door cooler can offer the same variety? With the AI Smart Machine, you can stock beverages on one side and snacks, fresh food, or other products on the other—all while paying one machine subscription. Compared with two separate single-door units, a double-door machine can help reduce:- Monthly subscription costs
- Card service expenses
- Delivery and installation costs
- Ongoing service visits
- Floor space requirements
Simple, AI-Powered Shopping
- Tap to Shop: Tap your payment card or scan the QR code to unlock the door.
- Choose Your Products: Take what you want and return anything you decide not to purchase.
- Close the Door: The AI vision system identifies items taken and returned and calculates the purchase total.
- Pay Automatically: Your payment is processed based on the items identified by the system.
Edge-Based AI vs. Cloud-Based AI
Faster decisions. Local processing. Smarter retail. Unlike systems that rely on distant cloud servers to process every AI decision, the AI Smart Machine uses edge-based computing to process product activity locally.- Fast, Real-Time Responses: Local processing helps reduce delays during shopping and checkout.
- Reduced Cloud Processing Dependence: Core AI product detection can operate locally rather than relying on cloud-based AI processing.
- Efficient Operation: Designed to support a responsive, seamless shopping experience.
Built for Performance and Easy Maintenance
The AI Smart Machine combines practical design with features built for everyday commercial use.- 12 Standard Shelves: Flexible storage for beverages, snacks, packaged goods, and more.
- 4 AI Vision Cameras: Track products taken and returned to support theft control and checkout accuracy.
- Slide-Out Cooling Deck: Simplifies access for maintenance, servicing, or replacement.
- High-Security Center Lock: Centrally positioned between the two doors for convenient, secure access.
- HABCO Insulated Safety Glass: Insulated safety glazing designed for cooler applications.
- Energy-Efficient Full LED Lighting: Illuminates products for a brighter, more attractive display.
- Touchscreen Card Reader: Provides a convenient, modern checkout experience.
- Remote Management System: Monitor sales, inventory, and machine performance remotely.
Designed for Flexible Merchandising
Traditional vending machines often rely on augers, belts, and dispensing mechanisms that can limit product size and create additional maintenance requirements. The AI Smart Machine uses an open-shelf format, allowing customers to pick up and inspect products before purchasing. Stock drinks, chips, boxed goods, fresh food, and other products that fit the shelves. With fewer moving dispensing parts, the design can help simplify maintenance while offering greater merchandising flexibility.Transparent, Predictable Pricing
One Low Monthly Subscription
$49 per machine per month- No percentage of sales
- No per-transaction machine subscription fees
- No sales-based price increases
- No long-term contract
Frequently Asked Questions
How much does the AI Smart Machine cost to operate each month? The advertised subscription is $49 per machine per month, covering remote management, inventory and sales monitoring, remote support, and software updates. Do you take a percentage of my sales? No. There is no percentage-of-sales commission or revenue share. Are there transaction fees? There are no per-transaction fees charged by the machine subscription. Confirm any separate payment processor or card service fees with your provider. Is the subscription charged per door or per machine? Per machine. Both doors are covered by one monthly machine subscription. How many shelves does the machine have? The listed configuration features 12 standard shelves. Confirm the final shelf layout for the specific model before ordering. Does the machine require an internet connection? Yes. Internet connectivity is needed for connected services such as payment processing and remote management. Core AI product detection is designed around local, edge-based processing. Is the machine difficult to maintain? The slide-out cooling deck is designed to make maintenance, servicing, and replacement easier. The open-shelf format also avoids many traditional vending dispensing mechanisms. What products can I sell? You can merchandise beverages, snacks, fresh food, boxed products, and other items that fit the shelves and meet the machine's operating requirements.A Smarter Way to Grow Unattended Retail
Whether you're launching your first smart cooler or expanding to additional locations, the AI Smart Machine offers double-door merchandising, edge-based AI, flexible shelving, and predictable monthly pricing in one streamlined solution. More selection. Smarter technology. No percentage-of-sales fees.
Brochure
Download Brochure
|
|
| Weight | 470 lbs |
| Dimensions | D 31" x W 54" x H 78" |
| Manufacturer | Habco |
| Doors | 2 |
| Cameras | 4 |
| Shelves | 12 |
| Capacity | 560 20 oz bottles |
| Net Cu Ft | 49 |
| HP | 1/2 |
| Connectivity | Internet connection required, not included |
HABCO warrants to the End-User of a new HABCO commercial appliance (the “Product”) that it be free from defects in material and workmanship,
under normal commercial use, proper start-up, installation, maintenance and service in accordance with HABCO’s printed instruction package supplied with the Product.
Three (3) Year Limited Parts and Labor Warranty
HABCO’s obligation under this portion of the warranty is limited to repair or replacement, at HABCO’s sole discretion, including labor charges, of
defective parts or components, for a period three (3) years from the date of purchase by the End-User, not to exceed thirty-nine (39) months from
the date of HABCO invoice for the Product to the Purchaser.
Additional Two (2) Year Limited Compressor Part Warranty
In addition to the limited warranty stated above, HABCO warrants the hermetically sealed compressor part only, and no other parts, components
and/or labor for an additional two (2) years beyond the first three (3) year warranty period, not to exceed sixty-three (63) months from the date of
HABCO invoice for the Product to the Purchaser, to be free from defects in material and workmanship under normal commercial use, proper maintenance and service in accordance with HABCO’s printed instruction package supplied with each Product. HABCO reserves the option to repair or
replace any defective compressor part at HABCO’s sole discretion.
Warranty Limitations and Conditions
For the purpose of this limited warranty, the “End-User” means the first user of the product. The “Purchaser” shall mean the company or division of a company, or individual first invoiced by HABCO. This limited warranty applies only to the End-User and is not transferrable or assignable. The original Purchaser invoice, stating the End-User’s company name and address, purchase date and serial number, shall be deemed proof of End-User and must be provided to HABCO to make a claim under this warranty.
No warranty work shall be performed unless prior authorization has been obtained from HABCO. The labor warranty shall include only standard straight time labor, defined as normal repair time/rates and reasonable travel time, during normal business hours, as determined and approved by HABCO. Service performed outside of normal business hours as determined and approved by HABCO, will be covered at standard straight time labor, defined as normal repair time/rates plus reasonable travel time, with any premium labor or other charges the sole responsibility of the End-User.
HABCO reserves the sole option to inspect and deem defective, materials and/or workmanship. HABCO reserves the sole option to limit effective
warranty coverage to Purchaser’s country of origin.
This limited warranty covers manufacturing defects in materials and workmanship encountered in normal, commercial use of the Product. Exclusions under this limited warranty include, without limitation, the following: normal wear components including, gaskets, seals, incandescent and/or fluorescent lamps and starters; power cords; damage due to improper use of electrical extension cords; damages arising from abuse, misuse, neglect or accident; cosmetic damage or damage to the interior or exterior finish; unauthorized service or alterations; damage as a direct result of transport and/or handling; damage due to painting, the application of decals or remanufacturing; adjustments; low voltage and/or inadequate power
supply at location; excessive charges due to installed location; wait times and/or revisits due to inaccessibility; installation within residential, noncommercial and/or moving vehicles; excessive shipping costs; any labor not directly required for warranty repair such as unloading of contents; fire, water, lightning or other acts of God; consequential damages; nor does it include issues arising from improper installation or lack of basic preventative maintenance, including but not limited to condenser cleaning which is regular and appropriate to the location of the Product, all in accordance with HABCO’s printed instruction package supplied with each Product. HABCO does not warrant uninterrupted or error-free operation of the Product.
Under no circumstances shall HABCO be liable for an amount greater than the actual purchase price of the Product. HABCO shall not be responsible for any incidental, consequential, special, punitive, direct or indirect loss, or economic loss, including without limitation, loss of goodwill, lost
profits, or losses or damages arising from food or product spoilage, whether or not on account of refrigeration failure.
HABCO shall not be liable in any manner for any default or delay in performance hereunder caused by or resulting from any contingency beyond
HABCO’s control including, but not limited to, war, acts of terrorism, government restrictions or restraints, strikes, lockouts, injunctions, fire, floods, acts of nature, short or reduced supply of raw materials, or discontinuance of parts by the original manufacturer.
All other warranties and conditions express or implied, and whether arising by law, by statute, by course of dealing or usage of trade, including without limitation implied warranties of merchantability, merchantable quality and fitness for a particular purpose are hereby disclaimed. HABCO’s sole
liability is limited to the warranty set out herein and there are no warranties, which extend beyond the terms of this warranty.
HABCO does not authorize any representative or other person to create or assume for it any warranty obligation or liability other than such as expressly set forth herein.
HABCO will provide an authorization number for the return of defective parts, which must be returned within thirty (30) days of the date on which
service occurs.
Vending Concepts also offers an optional Parts & Labor Extended Warranty through our partnership, for peace of mind and protection of your investment. For warranty details, visit our partner’s website here or call them directly.
Some of the benefits of the extended warranty are: Commercial Equipment – New Products
-
-
- 2 & 4 year Extended warranty starting after the OEM’s 1 year warranty for a possible 5 year total
- Covers on-site service
- Covers all parts and labor
- Does not cover accidental damage/ gross misuse
- Low deductible/ service fee to be paid by the customer at time of claim
- Transferable
-
Commercial Equipment – Refurbished Products
-
-
- 2 & 4 year Date of Purchase warranty with CPS taking over at:
- Day 31 for Labor
- Day 31 for Parts
- Covers on-site service
- Covers all parts and labor
- Does not cover accidental damage/ gross misuse
- Low deductible/ service fee to be paid by the customer at time of claim
- Transferable
- 2 & 4 year Date of Purchase warranty with CPS taking over at:
-
FAQs about Consumer Priority Service Extended Warranty
At Vending Concepts, we want our customers to understand our return and refund process before making a purchase. Please review the following policy carefully before requesting a return.
1. Items Eligible for Return
Special orders and custom orders are non-returnable and non-cancelable. This includes, but is not limited to, new machines, custom graphics, and other specially ordered or customized products.
All other items may be eligible for return, subject to the conditions, deadlines, and fees outlined in this policy.
2. Return Request Deadlines
All return requests must be approved by Vending Concepts through a Return Merchandise Authorization (RMA).
- An RMA must be requested within 7 days of receiving the merchandise or 60 days from the original purchase date, whichever comes first.
- No returns will be accepted after 7 days from the date the merchandise is received.
- An RMA is required for all approved returns. Items returned without an RMA may not be accepted.
To request an RMA, please contact our Customer Service team during regular business hours, Monday through Friday, 8:00 AM–5:00 PM CST.
3. Restocking Fees and Return Shipping Costs
Approved returns are subject to a 25% restocking fee, along with all applicable shipping charges.
The buyer is responsible for the following costs:
- Restocking fee: A 25% charge on the returned item.
- Original shipping costs: The full cost of shipping the machine from Vending Concepts to the buyer, even if the original purchase included free shipping.
- Return shipping costs: The full cost of shipping the machine back to Vending Concepts.
- Additional restoration or repair costs: Any costs necessary to return the machine to its original shipped condition, subject to the limitations described in Section 5.
Important Information About Free Shipping
Although shipping may be advertised as free to the buyer, Vending Concepts still incurs the full cost of shipping the machine. If a buyer returns a machine, the buyer becomes responsible for the original shipping cost.
Vending Concepts will provide an invoice from the trucking company documenting the original shipping charges. These charges remain the buyer’s responsibility, even when shipping was initially provided at no cost to the buyer.
4. Packaging and Return Shipping Requirements
The buyer is responsible for arranging and paying for all return shipping.
The buyer may choose to:
- Arrange return shipping independently; or
- Ask Vending Concepts to assist in obtaining the best available shipping quote.
Before shipping the machine back, the buyer must properly secure it to a pallet and wrap it appropriately to help prevent damage during transit.
The buyer is responsible for ensuring the machine is packaged and secured for safe transportation back to Vending Concepts.
5. Condition of Returned Merchandise
Returned machines must be received by Vending Concepts in the same condition they were in when originally shipped to the buyer.
If a machine is returned in a different condition, the buyer will be responsible for any additional costs necessary to restore it to its original shipped condition. These costs will not exceed the original purchase price of the machine.
Any applicable restoration or repair costs will be deducted from the refund.
Ownership of the machine remains with the buyer until Vending Concepts receives the machine in its original shipped condition and issues the applicable refund.
6. Refunds
Once the returned machine has been received and inspected, Vending Concepts will determine the applicable refund amount.
The refund will be calculated by deducting the following from the original machine purchase price:
- The 25% restocking fee.
- The original shipping charges from Vending Concepts to the buyer.
- The return shipping costs, which are the buyer’s responsibility and must be paid separately or as otherwise arranged.
- Any applicable restoration or repair costs resulting from the machine being returned in a condition different from its original shipped condition.
The refund will be issued after the returned machine has been received in the required condition and the applicable deductions have been determined.
7. Contact Customer Service
To request a Return Merchandise Authorization (RMA) or discuss a potential return, please contact Vending Concepts Customer Service during the following hours:
Monday–Friday: 8:00 AM–5:00 PM CST
All returns must be authorized in advance, and requests must be made within the applicable deadlines outlined above.
Thank you for your understanding and for choosing Vending Concepts.
Machines That
Earn Their Floor Space
Fits Where Others Won't
Slim-profile and ADA configurations built for corridors, hallways, and tight installs — perfect added to a bank of equipment.
Configurable Shelving
Reconfigure shelves for chips, bottles, cans, specialty items, or non-traditional products. One machine, infinite setups.
ADA Compliant, Standard
Factory-built for the Americans with Disabilities Act — deploy in hospitals, government buildings, and universities with zero retrofitting cost.
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