Cancellations and Returns
There are no cancellations or returns on special orders, custom orders, or rush orders (i.e. new machines, custom graphics, rush orders, etc.). All such sales are final and 100% non-refundable.
Cancellation and return requests must be made in writing to
sales@vendingconcepts.com. If a request is submitted, for an eligible order, within 24 hours of the order being placed, there are no fees or costs to cancel the order.
Cancellation of an eligible order after 24 hours of it being placed is subject to a 25% restocking and reprocessing fee plus shipping charges.
Although free to the buyer, there is a cost for shipping incurred by Vending Concepts. Upon returning the machine, the buyer is solely responsible for those costs.This includes both the cost to transport the machine to the buyer and the cost to transport the machine back to Vending Concepts. The total amount of all associated costs of transport is deducted from the reimbursement. Upon request, Vending Concepts will provide a quote from the carrier for the shipping cost from Vending Concepts to the buyer and from the buyer to Vending Concepts.
When returning a machine, the buyer is responsible for properly securing the machine and packaging it in the same manner it was shipped from Vending Concepts. If the machine is sent back and arrives in a condition other than how it shipped from Vending Concepts, the buyer will be responsible for all repair costs to get the vending machine back in the original condition the machine was shipped in. The buyer will continue to be the owner of the machine until it is received in the "same condition" as was purchased by the buyer and a refund may be issued for the machine purchase less shipping, restocking fees, and deductions if any (due to returning it "not" in the same condition it was bought).
All returns must be accompanied by an (RMA) Return of Merchandise Authorization and can only be obtained within 7 days of receiving the machine or 60 days from the original purchase date, whichever comes first. There will be no returns after 7 days of receiving the merchandise or 60 days from the original purchase date, whichever comes first. To obtain an RMA, please contact sales@vendingconcepts.com.
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