Warranty Policy and Machine Condition Details

Warranty Policy and Machine Condition Details


Warranty Policy

Warranty information varies depending on the condition of the purchase. All vending machines that are sold by vending concepts will include phone support for the specific machines purchased from Vending Concepts.

To use our phone support service the customer must call during regular business hours “while being in front of the machine”. The customer must have their invoice number available and the name by which they purchased the machine to give to our customer service rep and tell us the model of the machine they are seeking support for prior to being connected to our service department. Vending Concepts will only support what we sell. If you didn’t purchase the machine from us we offer paid phone support for most vending machines. Call for details.

  • Brand New Machines – Warranty varies depending on the manufacturer and specific model of machine.
  • Reconditioned Machines – 90 Days (Parts Only)
  • Location Ready – 30 Days (Parts Only)
  • As-Is – 30 Days (Parts Only)
Summary Explanation of Conditions
Reconditioned
  • Cosmetic condition: 9-10 (Excellent Condition)
  • Painted and bodywork (when applicable)
  • Detail cleaned
  • Thoroughly tested and working
  • Serviced money systems
Location Ready
  • Cosmetic condition: 6-8 (Good Condition)
  • Normal visible wear and tear, minor scratches, nicks, dents, scuffs, dings, various cosmetic imperfections, etc.
  • Wiped down, not detail cleaned
  • Thoroughly tested and working
  • Serviced money systems
Checked and Working
  • Cosmetic condition: 1-5 (As-Is Condition)
  • As-is cosmetically, scratches, dent, cracks in drink graphic, etc. does not effect function of the machine, purely cosmetic deficiencies.
  • Not cleaned
  • Thoroughly tested and working
  • Serviced money systems
Detailed Explanation of Conditions
Reconditioned (90 Day Warranty)

When buying a reconditioned vending machine it is much like purchasing a certified pre-owned car (CPO). The machine is thoroughly tested and repaired in advance so it functions as designed. Parts are changed as needed to ensure this. The bill and coin acceptors are serviced and the control board is fully tested. Parts are not unnecessarily changed just like when purchasing a CPO vehicle the tires, for example, are not automatically replaced. They must be within a certain tolerance or they get replaced. We approach reconditioning vending machines much in the same manner. The cosmetic upgrades of the machine include thorough cleaning, working lighting, necessary bodywork, a fresh coat of exterior paint, reconditioned trim where applicable, tough front refacing on snack machines where applicable, a new sign for drink machines, higher requirements for all visual components of the machine which are replaced as needed and finally a very thorough visual inspection by a manager before shipping out the machine.

Location Ready Machine (30 Day Warranty)

The machine is thoroughly tested and repaired in advance so it functions as designed. Mechanical parts are changed as needed to ensure this. The bill and coin acceptors are serviced and the control board is fully tested. Although this machine is not reconditioned it must work and function just as well as a reconditioned machine. However, cosmetically it is NOT a reconditioned machine and it will not look as good as one. You can expect minor dings, scuffs, scratches, nicks, minor cracks unless otherwise pointed out, fading in some cases as would be common in any used vending machine. For the fussiest and high-end locations, we recommend going with reconditioned. We fully clean the entire machine to remove dirt and grim as best we can but not to the same standard as a reconditioned machine. However, this kind of machine can be put in most blue-collar locations without any issues.

Checked and Working (30 Day Warranty)

The machine is thoroughly tested and repaired in advance so it functions as designed with the exception of lighting. Mechanical parts are changed as needed to ensure this. The bill and coin acceptors are serviced and the control board is fully tested. We do not clean the machine at all. It is entirely up to the buyer to spend the time needed to make it ready for location. Cosmetically, it is “as is” and as such it may have cracks in the lexan (face of the machine or graphics), dents, severe sun fading, severe visible wear, scratches, nicks, dents, scuffs, dings, dirt, grim, etc. We do NOT address any of these issues and as such it truly is being sold “as is” where is. However, mechanically it is working and warrantied as stated.